Working with you

Working with you

Our Transmission Customer and Stakeholder Engagement Strategy

A key element of our ambition is to put our customers and stakeholders at the heart of everything we do. Our Transmission Customer and Stakeholder Engagement Strategy provides a framework which helps us to do this.

Our strategy is based around the five key themes of AccountAbility’s AA1000 Stakeholder Engagement Standard 2015 (AA1000SES), an internationally-recognised standard for stakeholder engagement excellence. This standard is applicable for both internal and external engagement across a wide variety of organisations, and represents the best available benchmark for what we are trying to achieve. This builds on what we’re already doing under our engagement principles of Listen, Discuss, Act.

The five main steps within AA1000SES are:

  • Think ahead
  • Analyse and plan
  • Capabilities
  • Design and engage
  • Act, review and report

We continue to refresh our Engagement Strategy every year to ensure it helps us to focus all we do on our customer and stakeholders.

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